Terms & Agreements
Please read carefully
REFUNDS: We have reserved the equipment to be delivered to your vacation destination. Cancellations 10 days prior to your check-in date are subject to a refund, less a $25 administrative fee. After day of arrival, we will not offer any refunds, only exchanges for items of equal or lesser value.
PAYMENT: All advanced orders must be paid in full prior to check-in. No orders will be delivered if there is an unpaid balance and availability of equipment will not be guaranteed.
LOST OR STOLEN ITEMS: All equipment is used at lessee’s risk. We exercise precaution in keeping our equipment in good condition. Lessee assumes all responsibility for equipment while out of possession of lessor. All equipment lost or damaged beyond repair will be paid for by lessee. Please contact our office ASAP if you have any equipment that is not in satisfactory condition or needs replaced during your stay. We will be glad to make exchanges for items. Click here for Outer Banks Beach Rules and Regulations regarding items left on the beach.
DELIVERY: We offer FREE delivery and pick up service on all of our weekly rental items with no minimum order amount. We strive to have all of our advanced deliveries completed by 6:30 PM, but due to unforeseen circumstances some deliveries occur later than 6:30PM. If your items are not there by 5:00PM on your check-in date please feel free to call our office to check on the status. We do NOT offer refunds for items being delivered late.
PICK UPS: Upon your departure, please ensure that all equipment (with the exception of cribs, high chairs, baby gates and rollaways) are left OUTSIDE the unit (where you found them). This includes all linens which should be placed in the black bins that they were delivered in.
WEATHER: The weather is beyond our control and we do not offer refunds for items you cannot use due to the weather. In case of a Hurricane and a Mandatory Evacuation Order is issued for the area you are staying – we will offer an in-store pro-rated credit based on the amount of time remaining on your rental. NO REFUNDS DUE TO WEATHER CONDITIONS OR ANY OTHER CONDITIONS BEYOND OUR CONTROL.
IMPORTANT – ALL EQUIPMENT IS USED AT LESSEE’S RISK: Lessee assumes all responsibility for equipment while out of possession of lessor. All equipment loss or damaged beyond repair will be paid for by lessee.